::Choose-ADSL:: - Personal Users Commitments

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Personal Users Commitments

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Choose-ADSL's Commitment

This page is an attempt on our part to articulate the commitment that we have to all our customers, so that you might know what to expect from us, whether you are a new or existing customer. The main area's of our pledge currently are:

Excellent Communication

Support, Support, Support!

Feature Rich Services

Competitive Pricing

Visible Pricing Policy

If you feel there is an important area we have missed then please Contact Us and let us know. We are constantly striving to improve our service and clarify our infomation provision, however without feedback from you we can only be second guessing your requirements.

Excellent Communication

We believe taht if we make information available, and articulate that information in a clear and professional the this has positive repercussions.We believe that our website, as the primary point of contact for our customers, should contain as much information as possible. This information should be managed well and easily accessible. Therefore you can expect ease of navigation, clear menus and accessible links. Our Site map (CREATE ME!!!!!) should ensure that the information you require is always available at you finger tips.

Support, Support, Support!

Should you have any problems our well developed Knowledge Base should resolve many common connectivity issues. However if you require a personal solution to a unique problem, or maybe you are simply unable to find the information you require, then personal assistance will always be available for those who require it. Our Support Desk will ensure speedy and organised support, allowing you to track and trace the progress of solutions to any of your problems you might experience. We are determined to offer a high level of basic support with all our accounts, however if you think you require even greater levels of support (i.e. free phone technical support) then these will also be available.

Feature Rich Services

We already have a comprehensive range of useful and innovative Broadband services. However we are committed to continually improving, our services so if you dont see the package you want, Enquire and we will see if we can make it available to you. We continually update our service to offer the highest speeds possible but if you think we can go faster just ask!

Competitive Pricing

We aim to be financially competitive, i.e. we try to keep the cost to you for provision of our Broadband services down. There may be companies out there that appear to be cheaper alternatives, but we think that we're the best value. We offer a broad range of service levels from the cheap and basic to the slightly more expensive and richer services. Included in all our services we include a high level of basic support, and all of the products we offer are fast and stable.

Visible Pricing Policy

We have a visible pricing policy, i.e. all quoted prices include everything; they are the final authoratitive price. We've come across many companies that were just downright dishonest when it came to their pricing policy. With some it was just decidedly unclear whether pricing included or excluded VAT or local taxes,or included or excluded hardware, until finally arriving at the checkout. With others hidden and compulsory charges which weren't documented anywhere showed up on the final bill. Worst of all were the companies which added penalty charges for the cancelation or tranfer of services to another company. Read more here about so-called industry standard charges! Needless-to-say that Choose-ADSL will not levy a fee if for whatever reason you decide you no-longer wish to use our services, and as already stated all quoted prices are final. If in the future we start charging VAT all prices will be displayed both including and excluding VAT. We stand by our visible pricing policy.